Account Deletion

In the app

You can delete your Palpite PRO account directly in the mobile app:

• Open Profile from the main toolbar menu.
• Scroll to the Danger zone section and tap Delete account.
• Tap Continue to confirm that you understand deletion is permanent.
• Enter the 8-character verification code sent to the email address on your account. The code is valid for 15 minutes; tap Resend code if it expires.
• Tap Confirm deletion. Deletion is processed immediately and you are signed out.

You can also delete your account in the web app at app.palpitepro.com: open Profile, select Delete account in the Danger zone section, and confirm with the code sent to your email.

Account deletion is not available by email request to support.

Removed

• Your password and OAuth provider identifiers (for example Google or Apple sign-in IDs).
• Your profile photo, which is deleted from our image host.
• Your sign-in sessions and push notification tokens.
• Your stored location (city, region, and country), if you had location sharing turned on.

Anonymized

• Your email address is replaced with a non-identifying placeholder.
• Your display name will show as "Unknown User" where it appears to other users.

May be retained

• Activity and competition data (for example predictions, league and pool membership history, scores, standings, and trophies) may be kept to preserve leaderboard integrity and aggregate statistics. It stays linked only to an internal account record from which your email, name, photo, and sign-in identifiers have been removed.
• Your credits balance and credits ledger (purchases, store refunds, charges, and grants, with store transaction IDs) are kept as a record of transactions. Unused credits are not refunded and can no longer be used.
• If you are the only member of a league, that league and its pools are deleted. If you are a league's only admin and other members remain, the admin role passes to the longest-standing member. Otherwise, leagues and pools you created remain available to their other members.
• Records of your purchases held by Apple, Google, and RevenueCat are kept by those providers under their own policies. Device advertising identifiers (such as IDFA or GAID) are controlled by your operating system and are not stored as account personal information by us; you can reset or limit them in device settings.